Access instructions and activation are separate from assessment completion.
Shield 360 virtual care
Not active
Use your employer’s approved benefit guide and the provider’s access instructions for included services, eligible household members, hours, fees and limits.
Verified destination pending; no credentials or medical details in a public link.
Separate provider activation and approved access instructions are needed.
Shield 360 Provider-Driven Outreach
Where included and approved, the designated clinical team reviews assessment information and determines whether follow-up is appropriate. You receive any invitation and instructions through the provider’s private channel.
Referral or appointment
No clinical referral or appointment has been created
Who owns clinical follow-up
Designated provider clinical team · assignment and response process pending confirmation
If access fails
Request provider connection help. The access coordinator routes the issue without copying clinical findings into case notes.
Care decisions stay with qualified professionals
This draft creates no diagnosis, treatment recommendation, urgency score or automatic reimbursement. Assessment completion alone does not establish an encounter.
Employee