Prototype only. Use fictional records. Do not enter real employee, payroll, identity or health information.
Skip to main content
Shield Health 360Employer admin

Support for your next step

Support route preview
Workspace Employer adminEmployer Not disclosedCase Not disclosedPlan period 2027 · fictional

Who owns this request?

Your assigned Shield case owner handles onboarding and launch questions. Account access goes to the Hub access administrator.

No message is sent from this preview
The support service and named production contacts are not connected. This drawer shows the context that would accompany your request.
View sign-in and recovery

Employer admin workspace

Workspace context unavailable

OverviewYour informationCensusProposalImplementationEducationLaunchEmployees

Fictional design preview. Navigation does not grant access.

Harborlight Fabrication · S360-2001 · CFG-2001-v1

Education that stays with the decision.

Approved resources, version history and a clear route to help.

Simulation only
Post-launch sample · 13 representative records · Nov 17, 2026, 10:00 AM · America/New_York
LAUNCH-DEMO-08 is a separate scenario; Prompt 7’s blocked case is unchanged.
6 approved sample resources · English
Spanish translation remains a production dependency.

Benefit summary

Approved
Benefit summary · EN · summary-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Read the employer-specific offering, the included components and the effective date in your secure account. Review the approved plan documents before making your decision.

Available in portal

Enrollment guide

Approved
Enrollment guide · EN · guide-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Confirm your information, review the approved offering and payroll explanation, choose your decision, and review the receipt. You can ask for help before deciding. Reading this guide does not enroll you.

Available in portal

Questions and answers

Approved
FAQ · EN · faq-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Need time or assistance? Your account shows the enrollment deadline and support contact. Message preferences are separate from your benefit decision. A delivery notification does not confirm your election.

Available in portal

Education presentation

Approved
Webinar slides · EN · slides-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Session outline: the offering, your payroll explanation, how to record a decision, how to request help, and what happens after submission. Detailed benefit terms require the approved source packet.

Available in portal

Session recording and captions

Approved
Recording · EN · recording-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Recording placeholder. The production video, captions and transcript must cover the same approved education content. No playable recording is connected in this demonstration.

Available in portal

Accessible self-paced guide

Approved
Accessible alternative · EN · alternative-v1
CFG-2001-v1 · reviewed by Robin Ellis
Nov 12, 2026, 4:00 PM · UTC

Equivalent route: read the summary, enrollment guide and questions in accessible text. Ask the Shield support contact for a phone or language-assisted session. Live webinar attendance is not required to use this route.

Available in portal

Distribution evidence

Each delivery keeps its exact version and content. Publishing a revision changes future selection, not a historical copy.

guide-v1
Secure portal · Nov 16, 2026, 3:00 PM · UTC · CFG-2001-v1

Confirm your information, review the approved offering and payroll explanation, choose your decision, and review the receipt. You can ask for help before deciding. Reading this guide does not enroll you.

Sample records only · session changes reset on page reload · no messages sent.

Demonstration role

Prototype permission model
Production roles must be enforced by the secure application. This selector only demonstrates workflow ownership.

Enrollment guide

Approved
guide-v1 · CFG-2001-v1 · EN
Reviewer: Robin Ellis · Nov 12, 2026, 4:00 PM · UTC

Confirm your information, review the approved offering and payroll explanation, choose your decision, and review the receipt. You can ask for help before deciding. Reading this guide does not enroll you.

Sample educational content
The real benefit terms, payroll explanation, video and approved plan documents must replace these placeholders before distribution.

Jordan Rivera

Eligible for queue
Benefits decision
Draft
Recipient time zone
America/New_York
Email permission: Granted

Destination: employee1@example.com
Basis: Reviewed permission basis
Scope: S360-2001:education-enrollment
Source: DEMO-PERMISSION-01 · Nov 10, 2026, 3:00 PM · UTC
Revoked: No

SMS permission: Granted

Destination: +12025550110
Basis: Express consent
Scope: S360-2001:education-enrollment
Source: DEMO-PERMISSION-01 · Nov 10, 2026, 3:00 PM · UTC
Revoked: No

Assistance owner: Alex Morgan
When no permitted channel remains, create a secure portal task or arrange approved employer-assisted education. Never bypass a STOP by switching senders.

Authorize the simulated campaign

Unfinished election · Draft election · Email

Exact revision approval
This locks the template, plan and resource references. The worker still rechecks current audience, permission, timing and review holds.

Stop pending campaign jobs

0 queued jobs will be canceled. Provider-accepted messages cannot be recalled. Existing evidence remains available.

Message evidence and callback simulation

Provider correlation
DEMO-PROVIDER-01
Current delivery status
Bounced

Shield 360: your education guide is available in your secure account.

education-v1 · summary-v1 · CFG-2001-v1
No provider verification has run
This checkbox tests rejection behavior only. Production verification must use the provider’s server-side signature library and trusted account mapping.

Simulate an incoming reply

Unmatched or shared destinations require routing review. Do not infer an employer from a name or phone number alone.

Reply review and follow-up

I do not want to enroll in these benefits.
Original receipt: Nov 17, 2026, 2:46 PM · UTC · S360-2001
Reply specialist permission required.
No automatic benefit decision
Recording a review does not remove a benefit-intent hold or create a signed decline. The approved employee decision process must resolve it.

Your access link has expired

Sample link expiry: Nov 17, 2026, 2:30 PM · UTC. Its URL contains no name, email, employer or employee ID.

Your decision is unchanged
Request a new link through verified account access. Opening a link does not sign, waive or acknowledge anything.

Generation 1 · expires Nov 17, 2026, 2:30 PM · UTC. Production authentication is not connected.

Production dependencies and evidence

Secure application and scheduling

Tenant-enforced roles, transactional outbox, recipient locking, IANA time zones and restart-safe jobs. Evidence: cross-employer denial, concurrent STOP/sign race and worker-restart tests.

Production evidence not yet supplied
Education and webinar sources

Approved plan-specific files, accessible alternatives, language review, actual meeting links and attendance source. Evidence: signed reviewer record, accessibility review and historical-version retrieval.

Production evidence not yet supplied
Permission and sender setup

Reviewed channel/purpose basis, destination evidence, local-time policy, frequency budget and registered sender/domain. Evidence: opt-out test, suppression reconciliation and authorized test recipients.

Production evidence not yet supplied
SMS adapter candidate: Twilio

Server validates X-Twilio-Signature using the official SDK and exact external URL/parameters. Match AccountSid and MessageSid. Advanced Opt-Out STOP updates SMS preference only. Evidence: valid, forged, duplicate and out-of-order callback tests.

Production evidence not yet supplied
Email adapter candidate: SendGrid

Verify Signed Event Webhook raw bytes, timestamp and public key; deduplicate sg_event_id. Hard bounce and unsubscribe suppress email. Inbound reply routing needs a separately secured route. Evidence: signed event, tamper, bounce, unsubscribe and reply-routing tests.

Production evidence not yet supplied
Retries and duplicate prevention

Maximum three submission attempts: initial, then 5 and 30 minutes for confirmed transient rejection. Ambiguous timeout stays Unknown until reconciled; no blind resend. Hard bounce, STOP and permanent failure do not retry. Enforce one intent per employee/window/purpose/step.

Production evidence not yet supplied
Account link service

Cryptographically random opaque tokens, server-side hash, 15-minute expiry, account-bound redemption and revocation. No identifying query parameters or third-party link tracking. Evidence: expiry, replay, prefetch and cross-account tests.

Production evidence not yet supplied
Verified documentation is not a connected integration
Provider callback designs were checked against official documentation. Account configuration and end-to-end test evidence remain required. No real credentials or destinations are used here.